Ancestry Users

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Comment by Rebecca Kenton Pyle on November 19, 2009 at 6:28pm

I finally switched to IE8 but that didn't help. I've got an HP C4440 (a pretty common printer) with the latest drivers. I'm ready to scream. Of course, their support line closes at 6pm.

Comment by Rebecca Kenton Pyle on November 19, 2009 at 5:09pm

Ancestry was down for maintenance last night and today I can't print any images. I'm using IE7 and have tried all of their suggestions, but nothing works. Nor can I save the image to my hard drive. I sent tech support an email.

Comment by Sandra Taliaferro on November 17, 2009 at 9:52pm

@Gene
Thanks for the info. I tried this but, it still saves image to some place on my laptop that I can't find. Maybe I am doing something wrong, or maybe I will have to call them. Thanks again.

Sandra

Comment by Sherry Hightower on November 17, 2009 at 6:39pm

Today Ancestry.com was down for a while. Could not access any trees. A friend lost data and family connections in his tree.

Just a reminder to backup your data and download a Gedcom as a precaution.

Comment by Sue Pearson Greichunos on October 27, 2009 at 3:04am

Hello, Ancestry Users. Today I received via email & completed a Survey from Ancestry.com seeking input on New Collections they're considering. NB: The email with the link to take the survey arrived in my SPAM folder. If you haven't seen this Ancestry Survey yet, check your email Spam file. Thanks.

Comment by Sandra Taliaferro on October 24, 2009 at 11:51am

Thanks to Gene, and all others that responded. It appears that Vista was the problem here. I saved the image on the desktop (which is running XP) with no problem. I was then able to access it on my laptop from the file on the desktop. Now I can continue with my project.
Thanks again.

Comment by Michael Swanson on October 22, 2009 at 9:03pm

I am running XP and I have not had a problem at all with photos

Comment by Sandra Taliaferro on October 22, 2009 at 8:49pm

Gene,
I think that is the problem; I am also running Vista. You're right, after trying several time it did ask if I wanted to replace an existing image. But, it still is not showing up. This is sooooo frustrating. Now that I know it may be a Vista issue, maybe I can try saving it on my brother's computer which is running XP, and then access it from my laptop.

Thanks for the info. It did help.
Sandra

Comment by Mary Trogg on October 22, 2009 at 3:24pm

I just tried saving an image and it worked fine, although it is now saving as png file.Try right clicking on the image and then save as. Have you tried all the usual remedies, reboot etc.?

Comment by Barbara Bosy on October 22, 2009 at 3:03pm

Wow I don't understand That! You should upload the pictures or documents again save on your Photo gallery .Thats what I do. let me know how it works out!

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