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Feedback please on WorldVitalRecords.com (upset about not being able to cancel.)
I need some feedback please. I signed up for a 7 day free trial with WorldVitalRecords.com and they said in the welcome email that I could cancel my trial before it finished right from the account page on the website. Well it's due to renew on Monday (the 22nd) and I logged on there earlier tonight (the 20th) to cancel and there's no way to cancel from the account page! I then tried calling the phone number they give you to cancel but that is not open on the weekends. The email said my account would be charged just under $100 on Nov. 22 if I didn't cancel beforehand but how on earth can you cancel beforehand if you can't do it online and they are closed the last 2 days of your trial period??
Does anyone have experience with this kind of thing with WorldVitalRecords.com. I'm pretty upset because I cannot afford to pay for an unwanted membership on Monday of nearly $100. :(
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Replies to This Discussion
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Permalink Reply by Mark William Parsons on
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Many of these pay sites do the same thing. Even with Ancestry.com I had some problems. The link is there but hard to locate and they don't make it easy to cancel. I'd call the company by phone to cancel.
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Permalink Reply by Allen McClain on
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It appears that World Vital Records have provided a number to use: 1-888-377-0588, 8-5 Mountain Standard time ( this was perhap the number you had used.) Yet, when you look at the terms and conditions, I noticed that they also mention: "you may cancel prior to the renewal date via your online account settings while logged on at WorldVitalRecords.com and changing your subscription status online."
I hope this last part might be of help to you.
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Permalink Reply by Luanne Wilson on
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I called the number, they weren't open on the weekends and there was no option to cancel online even though they said there was. I did call them first thing Monday morning and managed to stop a charge but it made me a nervous wreck all weekend!
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Permalink Reply by Seonaid Lewis on
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I might be old-fashioned, but I do not sign up for free-trial sites, that ask for credit card details upfront.
I've been stung a couple of times this way myself. Never again.
Glad you got it sorted!
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I just received my statement from credit card that I owed for World Vital Records of $100.00. I did sign up last year in Jan. 2010 but I did not intend to renew my subscription. W.V.R.. apparently just automatically renewed without my say so. I'm am really ticked off! Since this is a Sat. customer service is not open til Mon. I hope I can get this resolved....
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Permalink Reply by james hart on
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Close the back account that you used to get free trial.they cant take money from a non existent account!! If you used a credit card, contact the CC concerned and either explain the circumstances and ask them to nullify the transaction or tell them a little white lie and report your card as lost and request a replacement.
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