.FTM11

Replies to This Discussion

Permalink Reply by Russ Worthington on July 16, 2009 at 6:47pm

Rita,

Installing Version 2008 would NOT have done anything to Version 11. They are installed in completely different locations on your computer.

What, EXACTLY happens when you try to open or close Family Tree Maker. Please be specific.

Thank you,

Russ

Permalink Reply by Rita Germain on July 17, 2009 at 7:52am

Russ,
Thank you for your response. I tried it this morning to be specific. This is what happened: My FTM opened up a a little slower than normal, but that was not a problem. It USUALLY says "not responding" at this point, but did not today. I tried closing it down. It took 5 minutes to back up my family file. Then it got stuck on 100% for 4 minutes before it actually shut down. I had nothing else open except genealogywise.com, so I could respond.

Permalink Reply by Russ Worthington on July 19, 2009 at 11:09am

Rita,

Is this happening in version 2008 or Versino 11. If Version 11, Please go to any Family Page and run these two Utilities:

CTRL+ALT+C = FileCompression

CTRL+ALT+SHFT+UpArrow = FileChecker

Are there any Errors?

Russ

Permalink Reply by Rita Germain on July 25, 2009 at 8:49am

Russ, I appreciate the help you are giving me. I am not ignoring you. I am working on this as I have time.
Rita

Permalink Reply by Rita Germain on July 31, 2009 at 1:59pm

Russ,

I have 6 different trees on my FTM v11. 4 of them I was able to move with no problem. The other 2 would not. I ran the utilities over and over on the smaller of the 2 remaining trees. At first the FileCompression told me my tree was corrupt. It did not say that today. FileChecker found 10 errors. My attempts always ended with this message: Import failed because an unknown error occured. Can you help me find this "unknown error"?
Rita

Permalink Reply by Russ Worthington on August 4, 2009 at 6:10pm

Rita,

Sorry about the delay -- didn't see the notice that you had replied>


Please run this Utility from any Individual's Family Page:

CTRL+ALT+SHFT+LeftArrow

Please go to this website:

http://pastftm.custhelp.com/

Enter 1396 into the "Keyword Search" box and read that Knowledge Base Article. It should help you with this Error Message, and describe how to use the LOG file

Russ

Permalink Reply by Carmel M Reynen on July 17, 2009 at 9:08pm

Rita
I upgraded to 2009 and at first did not like it but now find it has so many more features than the earlier versions. You may need to get a later one that 11 as I still have 16 working seperatley to 2009 and I know someone who did the same when using 2008. have you tried contacting family Tree Maker for advise.

Permalink Reply by Rita Germain on July 18, 2009 at 11:55am

I know I didn't give v2008 enough time. I was disappointed when I had to move all my info manually and then saw there was no longer any "scrapbook" tab. What happens to everything you have in "scrapbook" when you move it to v2008? I have contacted FTM about my last problem but they cannot help me.

Permalink Reply by Russ Worthington on July 19, 2009 at 11:11am

Rita,

Are you saying that your Scrapbook items from Version 11 did NOT show up in the Media TAB for each Individual?

How did you get your information from version 11 to Version 2008? Did you use a GEDCOM file, or did you let 2008 Open your Existing Version 11 file?

Russ